Amazon’s Rivian delivery vans cut A/C after drivers step out, sparking complaints in extreme heat

A recent software update for Amazon’s Rivian-built electric delivery vans has reignited frustration among drivers over air conditioning behavior during peak heat. Multiple drivers report that the vans now shut off the air conditioning shortly after the driver exits the vehicle, leaving the cabin to heat up quickly between deliveries. The issue centers on a 30-second timer that cuts cooling once the driver leaves the seat, a change that has drawn criticism from workers who spend their shifts hopping in and out of the van hundreds of times. The update affects the Rivian Electric Delivery Vehicles (EDVs) used by Amazon’s delivery partners across the United States.

According to drivers, the abrupt loss of cooling creates an uncomfortable and potentially unsafe working environment, especially in hot climates where temperatures can soar. The complaints prompted 404Media to seek clarification from Amazon. In response, Amazon stated that the software update actually extends climate control for drivers, claiming the air conditioning now runs for up to 10 minutes after the driver exits the vehicle. The company added that the timer resets at every stop, and the air conditioning only shuts off if the sliding rear door is left open for more than 30 seconds—a measure intended to conserve battery power.

Amazon emphasized that the sliding door’s open state allows hot air to flood the cabin, making continuous A/C operation inefficient. Despite Amazon’s explanation, drivers argue that the update still creates unnecessary discomfort, particularly when making multiple deliveries in the same area. The sliding door must be opened and closed repeatedly, which could trigger the 30-second timer and cut the A/C prematurely. The dispute highlights ongoing tensions between Amazon’s operational demands and driver welfare, especially as the company expands its fleet of Rivian vans.

Amazon has acknowledged the issue by noting that newer Rivian delivery vans now include ventilated seats as an additional cooling feature for drivers during summer months. However, it remains unclear whether the company will address the broader complaints about the air conditioning behavior or further tweak the software to better balance battery efficiency and driver comfort.